Quality Management Fundamentals | 2 Days | $999 per participant

Quality impacts all aspects of project management and often determines a project’s success. But managing quality is not a simple task. It requires specialized processes and skills. You will learn to improve your project or program processes to achieve higher quality products, services, and results. You will examine how leading thinkers approach quality and performance with a focus on fundamental quality management tenets.

Who Takes This Course: This course is intended for intermediate level program and project managers.

Course Format: Presentation, class discussions, practical activities, and group and individual exercises

Learning Objectives

  • Apply the quality philosophies of several of today’s leading quality experts
  • Determine the quality model that is most appropriate for your organization
  • Prepare a quality program
  • Calculate the cost of quality
  • Use statistical process control tools and techniques
  • Identify and use quality metrics

Course Topics

Key Concepts

  • Defining Quality
  • Modern History of Quality
  • ANSI & ASQ Definition
  • Quality
  • Projects are Customer Driven
  • Project Quality Team
  • Quality as a Way of Thinking

Quality Philosophies

  • Deming Philosophy
  • Juran Philosophy
  • Crosby Philosophy
  • Exercise: What Are the Trends?
  • Exercise: Improving Your Quality Experiences

Project Quality Management

  • Project Management and Quality Management
  • Project Quality Management
  • Successful Project Management

Cost of Quality

  • Cost of Quality Defined
  • Establishing Cost of Quality Reporting Systems

Customer Focus

  • Customer Focus: A Sound Business Practice
  • Characteristics of Manufactured Product Quality
  • Characteristics of Service Quality
  • Customer-Supplier Model
  • Ways to Gather Customer Information
  • Customer Relationship Management (CRM)
  • Guidelines for Customer Relationships

Requirements Management

  • Requirements Definition
  • Need for Accurate Requirements
  • “Good” Requirements Analysis & Management
  • Customer-Driven Quality Cycle
  • House of Quality
  • The Basics of Doing It Right
  • Why Requirements Change

Statistical Process Control Tools

  • Definition & Purpose
  • Types of Processes
  • Seven Quality Control Tools
  • Principles of SPC

Six Sigma

  • Background
  • Organizations Using Six Sigma
  • Key Principles for Effective Implementation
  • Tools and Techniques Applicable to a Six Sigma Initiative
  • Where to Start?

Auditing and Evaluation

  • Inspection Defined
  • Purpose of Inspections
  • Inspection Forms
  • Quality Audits
  • Testing and Evaluation
  • Malcolm Baldrige National Quality Award
  • ISO 9000

Quality Program Implementation

  • Some Basic Quality Program Tenets
  • Developing a Total Quality Culture
  • Implementing Quality Programs
  • Implementation Barriers
  • Learning Organization



August 9 – August 11, 2023 | 8:00 AM – 4:00 PM | Internet, EST | Virtual | $2,499

October 2 – October 4, 2023 | 9:00 AM – 5:00 PM | Internet, EST | Virtual | $2,499