Communications Management Fundamentals | 2 Days | $999 per participant

Successful project leaders do more than manage scope, schedule, cost, risk, and resources; they proactively manage stakeholder relationships and apply leadership and communication skills that propel a project forward and inspire confidence and sense of unity in those they lead. You will learn to develop skills to optimize your team’s effectiveness by assessing and tailoring your personal leadership style. Examine how to develop a high-performing team and discuss what motivates team members. Learn to identify and remove barriers to team performance, including conflict management, and explore factors and techniques for making timely and appropriate decisions. You will gain hands-on experience applying the proven methods of leadership and communication that work best for your environment and project team.

Who Takes This Course: This course is intended for entry and intermediate level project and program managers, project leads, business analysts and team members who intend to pursue project and product management career paths.

Course Format: Individual, small-group, and large-group exercises; lecture, discussion, case study, action planning


Learning Objectives

  • Explain the roles and responsibilities of leaders in projects
  • Create and implement a stakeholder analysis to determine each stakeholder’s level of engagement
  • Create and implement a communications management plan tailored to the needs of project stakeholders
  • Use the MBTI to more effectively lead project teams
  • Use team development techniques to form and lead a high-performing project team
  • Choose motivational techniques tailored to the needs of the team
  • Choose appropriate conflict resolution approaches

Course Topics

Project Leadership

  • Leadership Defined
  • Exercise: Brainstorming Characteristics of Good Leaders
  • Project Leadership
  • Exercise: Project Leadership Challenges

Managing Stakeholder Relationships

  • Project Stakeholders
  • Stakeholder Analysis
  • The Stakeholder Engagement Plan

Project Communications

  • Exercise: The Power of Communications
  • Project Communications
  • Communication Models
  • Communication Style
  • The Communication Management Plan
  • Exercise: Preparing a Communications Management Plan

Understanding Psychological Types

  • Personality Type
  • Discovering Your MBTI® Type
  • Extraversion (E) and Introversion (I)
  • Sensing (S) and Intuition (N)
  • Thinking (T) and Feeling (F)
  • Judging (J) and Perceiving (P)
  • Distribution of Personality Types
  • The Team’s Composition
  • MBTI® and Lenses

Creating and Leading Effective Teams

  • Definition of Project Team
  • Team Development
  • Factors of High-performance Teams
  • The Team Charter
  • Co-Located and Distributed Teams
  • Team Dynamics

Motivating Team Members

  • Motivation
  • Team Engagement and Motivational Techniques

Managing Conflict and Making Decisions

  • Conflict
  • Conflict Resolution
  • Exercise: Selecting An Appropriate Resolution Approach
  • Decision-Making



January 9 – January 11, 2023 | 9:00 AM – 5:00 PM | Internet, EST | Virtual | $999

January 30 – February 1, 2023 | 9:00 AM – 5:00 PM | Internet, EST | Virtual | $999

March 6 – March 8, 2023 | 8:00 AM – 4:00 PM EST |  Internet, EST | Virtual | $999

April 5 – April 7, 2023 | 9:00 AM – 5:00 PM | Internet, EST | Virtual | $999

May 8 – May 10, 2023 | 8:00 AM – 4:00 PM EST | Internet, EST | Virtual | $999